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Free UK & Ireland Shipping FREE
Delivery: 3-5 Business days average
Available to UK and Ireland residents only.
International (non-EU) Shipping £14.99
Delivery: 5-10 Business days average
EU Economy Shipping FREE
Delivery: 5-7 Business days average
Depending on availability of product, we will do our best to make sure you will receive your orders as quickly as possible; however we do not want to guarantee a service we cannot provide, and therefore have provided just for one option at the moment. If you absolutely need your order and cannot wait, please contact us to find out how soon it can be delivered.
If the shipping address is not the same as the billing address, then you must register the address with your card bank. Failure to do so could result in order delay or cancellation. This is to protect the cardholder. UKTechStore reserves the right to ship via alternate carriers (UPS, FedEx). Some packages will require a signature according to the driver's discretion. If part of your order has shipped, then there is no refund on the shipping cost for the order.
Orders received before 3:00 p.m. (GMT) Monday through Friday will normally be shipped that same day (payment permitting) on a best effort basis. Orders received after 3:00 p.m. (GMT) or on weekends or holidays will normally be shipped on the following business day.
UKTechStore does not guarantee the delivery date or time on any shipments under any circumstances. There is a charge of 20.00 for any refused shipment. Please make sure the ship-to address is current and accurate. Refused shipments will result in a 15% restocking fee.
We do not ship to APO or PO Box addresses. We ship throughout the United Kingdom, Australia, Switzerland and certain EU countries. UPS and Fedex does not deliver on Saturdays & Sundays.
Return Policy and Procedure
UKTechStore 30 day limited warranty is a defective exchange policy that provides for replacement (at our sole discretion) of software that has been confirmed as defective by either the manufacture or UKTechStore. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to UKTechStore limited 30 day warranty described above. Terms and conditions may vary by product or manufacture. UKTechStore will assist customers whenever possible in gaining satisfaction with product manufactures Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.
All returns require a Return Merchandise Authorization number. Please obtain a RMA number by sending an e-mail to email@example.com. In your e-mail please include your original order number, the title of the product you wish to return, the condition of the products you would like to send back and the reason for the return. Please DO NOT ship product back without an RMA number. We WILL NOT be responsible for product that is returned to us without an RMA number. For all returns shipping is pre-paid by the customer.
If your return or exchange appears to be within our guidelines, we will then issue you an RMA number and ship-to address via e-mail within a week of your request. All RMA numbers must be clearly written on the outside of the package and must be returned to us within 15 days of the order date. Please note: issuance of an RMA number does not guarantee acceptance of your return or exchange. We cannot accept opened, non-defective merchandise for credit or exchange. OEM and DSP software cannot be returned.
Products for return or exchange must be in new condition with all accessories, packing materials, disks, key codes, cards, manuals and any other materials included. Returns should be sent freight prepaid by ground service. We will only reimburse the freight charges if we deem that the return was caused by our error i.e. incorrect product, defective product etc. All non-defective returns will incur a 15% restocking fee on the line item amount.
Once your purchase is completed and has been verified by our team, we will email you all details pertaining to your order. Please allow up to 2-3 hours for processing of your order during regular business hours. Note that in certain cases processing can take up to 12 hours. For orders placed outside our business hours, you will receive your order details on the following business day. Please note that there will be no physical items shipped for all products marked Download.
All software products delivered electronically are final sale once the Product Activation Code has been delivered, except in the case of case of defective items. For more information please contact us at firstname.lastname@example.org.
All hardware products are non-refundable once packing has been opened. For any defective components, please contact the Manufacturer directly regarding their Warranty on the item
It is your responsibility to ensure that you have the computer knowledge to download and install a software program on your machine.
All the software products offered as “Download” have very simple download and installation instructions, directly from the manufacturer. If you are having difficulty installing the software purchased, we will do everything in our power to troubleshoot with you in order to help you get started. If necessary, we will put you directly in contact with the manufacturer for further support.
FOR FULL RETURNS POLICY, PLEASE CLICK HERE
We do not offer exchanges or give refunds for wrongful purchases as it is the buyers responsibility to check the system requirements of any product prior to purchase.*