Return Policy
Software Downloads:
All software products delivered electronically (downloads) are final sale once the product activation key has been sent, except in the case of defective items. For more information please contact us at sales@uktechstore.com
Once you purchase a software download and we (or the Publisher) have sent you the product activation code, you are responsible for downloading (if applicable) and confirming your ability to access the software, and bear all risk of loss after downloading the application or receiving the license key, including any loss due to a computer or hard drive malfunction. If you are unable to complete a download or access an application, please contact UKTechStore customer service for assistance. We will do everything in our power to troubleshoot with you in order to help you get started. If necessary, we will put you directly in contact with the manufacturer for further support.
* Please note that, by initiating the download (after your order is confirmed and the necessary info sent), the customer forgoes their right to cancel the transaction.
**We do not offer exchanges or give refunds for wrongful purchases once the Product Activation Key is sent, as it is the buyer's responsibility to check the system requirements and compatibility of any product prior to purchase.
Physical Products:
Should you wish to return any non-defective items, the product must be returned in ‘as new’ condition and in their original packaging' (although you may have opened the packaging to examine the product). The return request must be made within 14 days of receiving the product.
Your return must be received within 14 calendar days of the issuance of an RMA number.
Return shipping costs, as well as any initial shipping costs paid on the order, will be covered by the customer in all cases, unless the product is defective, damaged or incorrect.
Non-defective, open box items: We cannot accept returns for non-defective headphones, headsets and mice.
Defective/Damaged/Incorrect items: Refund/exchange requests for defective or damaged items must always be made within 30 calendar days from the date delivered.
UKTechStore 30 day limited warranty is a defective exchange policy that provides for replacement (at our sole discretion) of software/hardware that has been confirmed as defective by either the manufacturer or UKTechStore. Outside of the 30 day window, all returns must be made in accordance with the manufacturer warranty. In the event the manufacturer will not honour a warranty return, as the point of purchase, on products where the defect has been confirmed, we can accept returns for an RMA replacement up to 1 year from the date your order was delivered. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened or downloaded and installed in the case on products sent via electronic delivery. Defective software will be exchanged for the same title only according to UKTechStore limited 30 day warranty described above. Terms and conditions may vary by product or manufacturer. UKTechStore will assist customers whenever possible in gaining satisfaction with product manufactures Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.
All returns require a Return Merchandise Authorization number. Please obtain a RMA number by sending an e-mail to rma@uktechstore.com. In your e-mail please include your original order number, the title of the product you wish to return, the condition of the products you would like to send back and the reason for the return. Please DO NOT ship product back without an RMA number. We WILL NOT be responsible for product that is returned to us without an RMA number. For all returns shipping is pre-paid by the customer.
If your return or exchange appears to be within our guidelines, we will then issue you an RMA number and ship-to address via e-mail within a week of your request. All RMA numbers must be clearly written on the outside of the package and must be returned to us within 15 days of the order date. Please note: issuance of an RMA number does not guarantee acceptance of your return or exchange. We cannot accept opened, non-defective merchandise for credit or exchange. OEM and DSP software cannot be returned.
Download: All software products delivered electronically are final sale once the Product Activation Code has been delivered, except in the case of case of defective items (written confirmation of the defect must be provided by the manufacturer). For more information please contact us at sales@uktechstore.com
It is your responsibility to ensure that you have the computer knowledge to download and install a software program on your machine.
All the software products offered as “Download” have very simple download and installation instructions, directly from the manufacturer. If you are having difficulty installing the software purchased, we will do everything in our power to troubleshoot with you in order to help you get started. If necessary, we will put you directly in contact with the manufacturer for further support.
We do not offer exchanges or give refunds for wrongful purchases as it is the buyers responsibility to check the system requirements of any product prior to purchase.**
How to request a Return/Exchange:
Please contact us directly at rma@uktechstore.com and provide the following information:
Order # #####
Product name and quantity you wish to return
Date you received your product
Condition of the product (used/unused)
Condition of product packaging (opened/unopened)
Reason for return
Request for Refund or Exchange (where possible)
Once your request has been approved, you will receive an RMA number and your return instructions. Please follow these instructions closely in order to ensure that your return is received and processed correctly. All refunds will be processed within 1-4 business days upon receipt of the returned item.