Shipping deadline

Orders received before 3:00 p.m. (GMT) Monday through Friday will normally be shipped that same day (payment permitting) on a best effort basis. Orders received after 3:00 p.m. (GMT) or on weekends or holidays will normally be shipped on the following business day.

UKTECHSTORE does NOT guarantee the delivery date or time on any shipments under any circumstances. There is a charge of 20.00 for any refused shipment. Please make sure the ship-to address is current and accurate. Refused shipments will result in a 15% restocking fee.

Shipping Restrictions

We do not ship to APO or PO Box addresses. We ship throughout the United Kingdom. UPS and Fedex does not ship on Saturdays & Sundays. We also can ship to the Europe, International Shipping Charges will apply.

Shipping Costs

Shipping & handling charges are based on the total order cost as follows:

All Shipments above 2lbs will incur an additional 5 surcharge for each additional pound.

This includes all handling charges.

Depending on availability of product, we will do our best to make sure you will receive your orders as quickly as possible, however we do not want to guarantee a service we cannot provide, and therefore have provided just for one option at the moment. If you absolutely need your order and cannot wait, please contact us to find out how soon it can be delivered.

If the shipping address is not the same as the billing address, then you must register the address with your card bank. Failure to do so could result in order delay or cancellation. This is to protect the cardholder. UKTECHSTORE reserves the right to ship via alternate carriers (UPS, FedEx) Some packages will require a signature according to the driver's discretion If part of your order has shipped, then there is no refund on the shipping cost for the order.

Import Taxes / Duties

In our effort to bring the best possible pricing to our customers we elect to incur all shipping costs. These will include any duties, customs, import duties, vat that may be imposed from an international shipment. Your final price paid will be the checkout price.

Return policy and limited guarantee against defects

UKTECHSTORE 30 day limited warranty is a defective exchange policy that provides for replacement (at our sole discretion) of software that has been confirmed as defective by either the manufacture or UKTECHSTORE Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to UKTECHSTORE limited 30 day warranty described above. Terms and conditions may vary by product or manufacture. UKTECHSTORE will assist customers whenever possible in gaining satisfaction with product manufactures Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.

All returns require a Return Merchandise Authorization number. Please obtain a RMA number by sending an e-mail to rma@uktechstore.com. In your e-mail please include your original order number, the title of the product you wish to return, the condition of the products you would like to send back and the reason for the return. Please DO NOT ship product back without an RMA number. We WILL NOT be responsible for product that is returned to us without an RMA number. For all returns shipping is pre-paid by the customer.

If your return or exchange appears to be within our guidelines, we will then issue you an RMA number and ship-to address via e-mail within a week of your request. All RMA numbers must be clearly written on the outside of the package and must be returned to us within 15 days of the order date. Please note: issuance of an RMA number does not guarantee acceptance of your return or exchange. We cannot accept opened, non-defective merchandise for credit or exchange. OEM and DSP software cannot be returned.

Products for return or exchange must be in new condition with all accessories, packing materials, disks, key codes, cards, manuals and any other materials included. Returns should be sent freight prepaid by ground service. We will only reimburse the freight charges if we deem that the return was caused by our error i.e. incorrect product, defective product etc. All non-defective returns will incur a 15% restocking fee on the line item amount.